Delivery Location
Goods are deemed delivered when they arrive at the delivery address provided by the customer, including third-party addresses. If no delivery address is provided, delivery is deemed to occur when goods are ready for collection at our premises.
Freight Charges
Customers must pay packing, crating, and delivery charges according to our current rates at dispatch.
If no current rate exists, a reasonable delivery fee will apply.
Storage Charges
If delivery instructions are not provided within 14 days of our request, we reserve the right to charge reasonable storage fees.
Delivery & Acceptance
By placing an order, the customer authorises us to deliver goods to the nominated address and leave them there, even if no one is present to accept delivery.
We are not liable for any loss or damage after delivery to the nominated location.
Proof of Delivery
We are not required to obtain a signed receipt. If a signature or acknowledgment is obtained from someone we reasonably believe is authorised to accept delivery, it will be considered proof of delivery and acceptance.
Delivery Times & Delays
Delivery times are estimates only and may be affected by causes beyond our control, including strikes, shortages, weather, or pandemics.
We are not liable for delays and customers must still accept and pay for goods despite delays.
Partial Deliveries
We may deliver goods in instalments. Each instalment is a separate contract. Delays or failure to deliver an instalment do not cancel the entire order.
Access & Delivery Challenges
If we cannot access the delivery address, we will deliver goods as close as reasonably possible.
If requested to enter a property, we accept no responsibility for any resulting damage.
Unloading
Unless agreed otherwise, unloading is the customer’s responsibility.
We are not liable for damage caused during unloading by the customer or their agents.
Australian Consumer Law (ACL)
Our goods are sold both to businesses and consumers. If you are a consumer, your rights under the Australian Consumer Law are not affected by these terms.
You have guarantees regarding acceptable quality, fitness for purpose, and delivery within a reasonable time.
If you experience issues with your order, please contact us to discuss your rights and remedies.