If no delivery address is provided, goods are deemed delivered when they are ready for collection at our premises.
For orders dispatched via truck or third-party transport to a customer or designated site, goods are deemed delivered when they arrive at the nominated delivery address.
Customers must pay packing, crating, and transport charges according to our current rates at dispatch:
Metro Melbourne: Deliveries within Metropolitan Melbourne are subject to standard transport or a flat-rate delivery fee.
Regional Victoria & Interstate: Deliveries to regional areas and interstate are calculated based on the specific delivery address and logistics requirements.
If no current rate exists or a custom quote is required, a reasonable transport fee will apply.
If delivery instructions or collection arrangements are not finalized within 14 days of our request, we reserve the right to charge reasonable storage fees.
By placing an order, the customer authorises the transport provider to deliver goods to the nominated address and leave them unattended if no one is present to accept them. We are not liable for any loss or damage after delivery to the nominated location.
Transport providers are not required to obtain a physical signed receipt. A signature, photo confirmation, or acknowledgment from anyone reasonably believed to be authorized to accept delivery will be considered proof of delivery and acceptance.
If a delivery arrives damaged, short, or incorrect, it must be reported to our team immediately (e.g., within 48 hours of receipt).
To process any transport or transit damage claim efficiently, clear photographic evidence of the damage and original packaging must be provided before any replacement or claim can be approved.
Dispatch and transit times are estimates only and may be affected by causes beyond our control, including transport strikes, material shortages, severe weather, or logistics disruptions. We are not liable for transit delays, and customers must still accept and pay for goods despite delays.
We may dispatch goods in instalments. Each instalment constitutes a separate contract. Delays or failure to deliver a single instalment do not cancel the entire order.
If transport cannot safely access a delivery address, goods will be dropped as close to the site as reasonably possible. If drivers or transport providers are requested to enter private property, we accept no responsibility for any resulting site or property damage.
Unless explicitly agreed otherwise in writing, unloading goods from the truck or transport vehicle is strictly the customer’s or recipient’s responsibility. We are not liable for any damage caused during unloading by the customer, site personnel, or their agents.
Our goods are sold both to businesses and consumers. If you are a consumer, your rights under the Australian Consumer Law are not affected by these terms. You have guarantees regarding acceptable quality, fitness for purpose, and delivery within a reasonable time. If you experience issues with your order, please contact our team to discuss your rights and remedies.