Terms & Conditions

Privacy Policy

Kara 1 Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.acrilam.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Kara 1 Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Address: 12 – 14 Blaxland Avenue, Thomastown, VIC, 3074
Email: info@acrilam.com.au
Telephone: 03 9462 1299

Freight Policy

Goods will be delivered or deemed to be delivered when they are delivered to the delivery place nominated by the Customer, included to any third party’s address. If no such address is nominated then delivery will be deemed to occur at the time when the Goods are ready for collection at the Supplier’s premises.

The Customer shall pay to the Supplier packing, crating and delivery charges in accordance with the Supplier’s current rates, as at the date
of dispatch. If there is no current rate, then a reasonable delivery charge shall be paid by the Customer.

The Supplier reserves the right to make a reasonable charge for storage if delivery instructions are not provided by the Customer within 14 days of a request by the Supplier for such information.

The Customer authorises the Supplier to deliver Goods to the place nominated by the Customer and to leave the Goods at such place whether or not any person is present to accept delivery. The Supplier shall not be liable on any basis whatsoever for loss suffered by the Customer after delivery of the Goods to the nominated delivery place.

The Supplier shall not be obliged to obtain a signed receipt or other acknowledgement from any person at the nominated place for delivery but if a signed receipt or other acknowledgement is obtained from someone believed by the Supplier to be authorised by the Customer
to sign or otherwise take delivery, then such signed receipt or other acknowledgement shall be conclusive evidence of the Customer’s acceptance of the Goods delivered.

Any notified times for delivery are estimates only and the Supplier shall not be liable to the Customer for any failure to deliver or for delay
in delivery of Goods occasioned by strike, lockout or other industrial dispute, shortage of stock, shortage of labour, lack of skilled labour, delays in transit, fire, flood, hostility, civil commotion, pandemic, epidemic or any other cause whatsoever whether or not beyond the control of the Supplier.

The Customer shall not be relieved of any obligation to accept or pay for Goods by reason of any delay in delivery.

The Supplier reserves the right to deliver Goods by instalments and each instalment shall be deemed to be sold under a separate contract. Failure to deliver any instalment or deliver any instalment on time shall not be a repudiation of the contract and will not entitle the Customer to determine the contract in whole or in part.

On notification to the Customer, the Supplier reserves the right to extend the date for delivery of the Goods and the Supply of Services.

The Supplier shall not be liable to the Customer for any Loss attributable to failure by the Supplier to deliver the Goods.

Where the Supplier cannot access the Customer’s address to deliver the Goods, the Goods shall be delivered and left as close as practicable to the Customer’s address. In the event the Customer requests the Supplier to enter a property to deliver the Goods, then the Supplier accepts no responsibility for any damage caused by the Supplier in doing so.

Unless agreed otherwise in writing, prior to delivery, the unloading of Goods is the Customer’s responsibility. The Supplier is not responsible for any damage resulting from the unloading of Goods by the Customer, or by anyone on its behalf.


Returns & Refunds

The Customer acknowledges and agrees that any Promotional Material provided to the Customer by the Supplier remains the property of the Supplier at all times and the Customer must return the Promotional Material to the Supplier immediately on demand.

Unless agreed in writing by the Supplier, the Supplier will not accept any return of Goods.

Goods accepted for return by the Supplier will attract a charge to the Customer to cover restocking and repackaging charges. Such charge shall be deducted from the amount or credit allowed or, alternatively, shall be payable on demand made by the Supplier. The original invoice number and a copy of the original invoice must accompany all Goods returned to the Supplier. The Supplier, in its sole discretion, may request immediate payment of this charge by the Customer upon return of the Goods.


Warranty / Care & Maintenance information

Kara 1 Pty Ltd (Acrilam) Warranty:

Kara 1 Pty Ltd (Acrilam) provide a limited seven (7) year warranty on all panel products which ensures against design, workmanship and manufacturing defects. If you detect any problems with your panels Acrilam must be notified within seven (7) years from the date your panels were manufactured.
The Warranty Period begins on the date of purchase of panels.

Failure to follow the care instructions may result in damage to your doors and void your entitlement to the warranty.

Acrilam’s warranty does not cover wear and tear.

Acrilam Panels must be installed meeting the Australian/New Zealand Domestic kitchen standards (AS 4386: 2018), failure to install correctly, including, not following the recommended fabrication and installation instructions and use of the product with inappropriate cabinetry may result in the warranty being void.

If used in a commercial application the warranty term is for 12 months (1 year) from the date of purchase.

Care & Maintenance:

Acrilam panels are manufactured from the highest quality materials and designed to provide years of trouble-free service.

Do not remove the protective film until you have read the maintenance instructions listed below and only after all other trade work has been completed.

Whilst Acrilam’s panels are made from either a Moisture Resistant MDF or a Water Resistant MDI Alfresco Substrate and as with any wood based panels cannot be made totally waterproof, therefore all Acrilam panels manufactured using MDI Alfresco substrate in an outdoor application should be installed in an enclosed and roofed area to protect from the elements ie, direct rain, water and sunlight, all exposed edges on all Acrilam MDI Alfresco panels should be edged and completely sealed.

As for Acrilam panels manufactured using MR MDF substrate for internal installations the upmost care should be taken to wipe up spills immediately, ensuring the panels are not exposed to high or continuous levels of moisture, steam and humidity.

Failure to follow the care instructions may result in damage to your doors and void your entitlement to the warranty.

General Cleaning:

You can wipe down your Acrilam panels using a damp soft cloth containing warm, soapy water.

For more stubborn stains, use a good quality streak free glass cleaner as per the manufacturer’s recommendation. Dry using a soft cloth so as not to leave any residue on the door or panel.

Always ensure that you refer to the recommendations provided by the cleaning product manufacturer before use.

To ensure that your Acrilam warranty will not be void:

DO NOT use any of the following on Acrilam doors & panels: Commercial Cleaning Products, Abrasive Cleaners, Scouring Pads or Abrasive Papers, Acids and Alkalis, Solvents, Thinners, Turpentine (Turps), Ammonia, Bleach, Acetone, Easy-Off BAM!, M.E.K. or any other cleaning agents containing organic solvents or the above mentioned products.

Avoid contact with sharp implements. Use range hoods whenever cooking, to avoid steam and cooking oil vapours from adversely effecting surfaces.