Returns & Refunds Policy

At Kara1 Pty Ltd Trading as Acrilam, we stand by the quality of our products. Because our panels are supplied for manufacturing and trade applications, returns and claims are handled under specific guidelines to ensure compliance with our official terms of trade.

General Returns & No-Return Policy

Unless otherwise agreed in writing by the Supplier, no returns of Goods will be accepted.

Any promotional material provided by the Supplier remains the Supplier’s property at all times and must be returned immediately upon request.

Restocking Fees & Invoice Requirements

If the Supplier agrees to accept a return, the Customer will be charged a restocking and repackaging fee. This fee will either be deducted from any credit issued or must be paid on demand. The Supplier reserves the right, at its sole discretion, to request immediate payment of these charges upon return of the goods.

All returned Goods must be accompanied by the original invoice number and a copy of the original invoice.

Visual Imperfections & Blemishes

You or your cabinetmaker must inspect all panels upon delivery.
Any visual imperfections, surface blemishes, chips, scratches, or dents must be brought to your supplier’s or Acrilam’s attention before the product is cut, fabricated, or modified in any way. Once a panel is cut or modified, claims for surface blemishes cannot be accepted.

Freight & Transit Damage

If your delivery arrives damaged or incorrect, you must report it to us immediately within our required timeframe (confirm exact window with Silv, e.g., 48 hours).

To process any freight or transit damage claim quickly, we require clear photographic evidence of the damage and packaging before any replacement or claim is approved.

Warranty Claims & Manufacturing Defects

Acrilam products are covered against manufacturing defects for 7 years (residential) or 12 months (commercial), subject to the product being paid for in full.

If a manufacturing defect is verified by Acrilam, our liability is strictly limited (at our option) to repairing the product, providing a replacement product, or refunding up to the invoiced amount of the item.

How to Lodge a Claim or Return Inquiry

If you need to report an issue, please contact our team directly with your invoice number, details of the issue, and accompanying photographs:

Email: info@acrilam.com.au
Phone: +61 3 9333 8777